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Recover Your YoteNet ID - May 2021

In response to a campus-wide issue with student accounts all student YoteNet ID passwords were reset the afternoon of May 25. This reset disabled access to Office 365, Outlook, Teams, Canvas, Self Service, WeBWorK, and anything else integrated with the YoteNet ID. To regain access your password must be reset. This change does not affect your YoteNet WiFi key.

New/Incoming Students

The majority of new students were not affected. Only eight people may have experienced the problem and we already issued new passwords to that group. Please use the initial password provided in your IT Welcome Letter to continue accessing your account. If something seems wrong please contact the helpdesk for assistance.

On-Campus and Near-Campus Students

We can assist you right away in Covell Hall during the workday. Please come to Covell with your ID card where a member of the IT Department will give you a new password. You can then sign in to one of our lab computers and reset your password right away, unlocking your account immediately. This is the fastest way to get help and back into your account.

Off-Campus Students with US-based Phones

Please call the helpdesk at 208-459-5777 between 8:00 AM and 5:00 PM MDT weekdays. We will assist you via phone and verify your identity before issuing you a new password. For the most reliable account recovery process please have a computer with internet access available when you call. If you can't reach us please leave a message and we'll call you back as soon as we can. Make sure your voicemail works and is not full (we've had a lot of trouble with this).

Off-Campus Students without US-based Phones

We're using WhatsApp to connect with students who don't have a US phone number and are typically located internationally. Please contact the helpdesk at [email protected] and include your name, YoteNet ID ( email address), WhatsApp number, and current time zone. We will message you on WhatsApp to schedule a voice or video call. We'll verify your identity before issuing a new password. For the most reliable account recovery process please have a computer with internet access available during the call.

Status Updates

July 8, 2021

We continue to hear from students as they discover problems accessing their accounts. We've fixed passwords for just over 80% of them.

Calling in for help? Make sure your voicemail works! We're also continuing to have issues returning calls to students. If you call us for assistance and reach our voicemail please make sure to then ensure your own voicemail is set up and not full. There is still a surprising number of students who call us but we are unable to leave a message for them in return.

June 10, 2021

Most students have contacted us so we closed our Microsoft Form registration page and moved to having you call us. If you submitted a Form and have not heard from us please make sure your voicemail works and is not full, or check the personal email account that you previously provided on the Form. We contacted all the students who submitted their information but could not leave a message for many of them, or otherwise did not receive a reply email after we reached out. If you haven't heard from us there is likely still a problem with your contact info so please use one of the methods above to get in touch.

We've fixed about 66% of student accounts. About 83% of students contacted us for help. We've been unable to reach about 180 students who contacted us via our Form. If you haven't heard from us please read the information above so we can help you.

June 1, 2021

We have been working through the list of Forms submissions, walk-ins, and phone calls and have been able to reset passwords for approximately 50% of active students. That's comprised of 555 completed students, 230 we have been unable to reach for one reason or another, and 85 we have not yet contacted that are in the queue. The remainder are students who haven't contacted us at all to recover their accounts. We've been able to add two extra staff to help us the last few days and we thank Cruzen-Murray Library for letting us relocate them.

If you submitted a Form with your contact info but have not yet heard from us, please see the following tips to ensure the most efficient service for you.

  • Try to call us at 208-459-5777 if you're in the US or otherwise have US-enabled calling.
  • Come see us in Covell between 8:00 AM and 5:00 PM weekdays.
  • Ensure you provided a contact phone number. We need to speak with you directly to confirm your identity and will not transmit that information via email.
  • Check your personal email account if you did not provide a phone number. We have been emailing everyone to get phone numbers.
  • Ensure your voicemail is set up and not full. (A surprising number of students have full mailboxes or no voicemail, so we can't leave messages.)
  • If you're outside the US we're using WhatsApp to connect with people. Please provide us your WhatsApp number or download the app.