The College’s Information Technology (“IT”) Department is responsible for the proper security, operation, and configuration of all College-owned computers, software, network equipment, telephones, computer labs, and fixed infrastructure.
Many IT-related issues can be resolved quickly without needing to wait for a response from our IT team. Please check out our helpful Self-Help Guide.
For additional assistance, contact our IT Help Desk at helpdesk@collegeofidaho.edu or (208) 459-5777. We offer 24/7 support via email or phone for assistance with the following items. For any other issues, the IT Help Desk will log and escalate them to our back-office team for further assistance.
Our IT Team’s Office Hours for walk-in support or resolution of escalated help desk tickets are Monday through Friday from 9am-5pm Mountain Time.
CONTACT US
Covell Hall
208-459-5777
Support Hours: 9am to 5pm (MT)
IT staff supports students, faculty and staff with assistance for connectivity, learning tools like Outlook, Microsoft 365 or Canvas, printing, College-provided computer labs, central purchasing for all hardware and software and other general IT help requests. IT cannot support software, mobile devices, gaming platforms or computers not provided by the College, but we can recommend a local computer repair provider.
IT administers the College’s information security program. The success of the program depends on everyone being responsible for information security according to their College role, and the information they are allowed to access and use.
We welcome you to experience our campus — from the passion and originality emanating from every corner, to how we reimagine higher education, to the adventures calling from the nearby mountains — and see what you could become
2112 Cleveland Blvd, Caldwell, ID 83605
208-459-5011 • 800-2C-IDAHO
