The Information Technology Department of The College of Idaho ("IT") is responsible for the proper security, operation, and configuration of all College-owned computers, software, network equipment, telephones, computer labs, and fixed infrastructure.
Services for Students
IT staff supports students with assistance for connectivity, learning tools like Teams or Canvas, and other general IT help requests. IT can provide cleanup services, may be able to repair student computers, or can recommend a local computer repair provider. IT also can contact the device manufacturer for warranty assistance (if applicable). Please contact the helpdesk to submit a support request.
Services for Employees
The IT Department supports all College-owned instructional and business equipment, including employee computers, classroom projectors, copiers and printers, software, and network devices. Employees must contact the helpdesk to submit a support request.
IT also acts as central purchasing for all hardware and software. All purchases, whether paid by the IT or individual department budget, must be approved and sourced through IT. If you would like to acquire new hardware or software please contact the helpdesk.
IT administers the College’s information security program. The success of the program depends on everyone being responsible for information security according to their College role, and the information they are allowed to access and use. Questions, issues, or concerns about information security should be sent to helpdesk.
Contacting the Helpdesk
Our IT office, in Covell Hall, is open for appointments and walk-in help. An appointment will reduce your wait time and are always appreciated. Please email [email protected] or call 208-459-5777 for an appointment. Our normal business hours are 8:00 AM to 5:00 PM Monday through Friday. Our IT service response time depends on demand.
Information about connecting to the network, Office 365, printing, and more is available on the YoteNet website. YoteNet is listed in Yote Links at the top of this page.